{"id":33536,"date":"2026-05-18T18:00:51","date_gmt":"2026-05-18T15:00:51","guid":{"rendered":"https:\/\/dimronaldamacdonalda.org.ua\/what-we-do\/development-of-family-centered-care\/okhmatdyt-service-improvement-project\/"},"modified":"2026-09-07T09:37:38","modified_gmt":"2026-09-07T06:37:38","slug":"okhmatdyt-service-improvement-project","status":"publish","type":"page","link":"https:\/\/dimronaldamacdonalda.org.ua\/en\/what-we-do\/development-of-family-centered-care\/okhmatdyt-service-improvement-project\/","title":{"rendered":"Okhmatdyt Service Improvement Project"},"content":{"rendered":"\t\t
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Client Service and Communication Improvement Project at Ohmatdyt<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Since the beginning of its activities, Ronald McDonald House Charities Ukraine has strived to be a catalyst for the development of family-oriented medicine\u2014a human-centered approach to treating children that is family-friendly. To this end, we have launched a project for the comprehensive support of service process development at Ohmatdyt. It is to this largest hospital in the country that children with the most severe diagnoses are brought. The project will fundamentally improve service and communication processes at the hospital and establish high standards for client relations. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Project Stages<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\tConducting a process audit, quantitative and qualitative research, analyzing the client journey, and evaluating the client experience.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\tDeveloping a strategy for the development of client service, communication, and patient engagement.\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\tImproving the work of the service and communication department and enhancing the client engagement pathway.\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Overall Results for the Medical Facility from the Project<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tIncreased Patient Satisfaction:\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tthrough the initiation of work to improve service quality, patient satisfaction will increase, which will enhance patient loyalty and engagement with the medical facility.\n\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tOptimization of Front-Office Service Processes:\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tthe audit conducted and the implementation of new processes at the call center and reception level allow for more efficient processing of patient requests and complaints, minimizing response time to client needs, and bringing the facility closer to the standards of private clinics that are competitors of the medical facility in Kyiv, especially at the level of outpatient care.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tImproved Reputation of the Medical Facility:\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tthrough the renewal of first contact points, positive patient feedback, and improved service, the medical facility becomes more attractive to new clients, which contributes to an increase in the number of patients and strengthens its reputation in the healthcare market, which is extremely important in the process of transitioning to funding under the PMG program.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tFinancial Stability:\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tincreased patient satisfaction and engagement leads to increased revenue under the Medical Guarantee Program, which helps ensure the financial sustainability of the hospital.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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<\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tLearn More About the Programs<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Client Service and Communication Improvement Project at Ohmatdyt Since the beginning of its activities, Ronald McDonald House Charities Ukraine has strived to be a catalyst for the development of family-oriented medicine\u2014a human-centered approach to treating children that is family-friendly. To this end, we have launched a project for the comprehensive support of service process development […]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":33085,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-33536","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nOkhmatdyt Service Improvement Project - \u0411\u041e \u00ab\u0414\u0456\u043c \u0420\u043e\u043d\u0430\u043b\u044c\u0434\u0430 \u041c\u0430\u043a\u0414\u043e\u043d\u0430\u043b\u044c\u0434\u0430 \u0423\u043a\u0440\u0430\u0457\u043d\u0430\u00bb)<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dimronaldamacdonalda.org.ua\/en\/what-we-do\/development-of-family-centered-care\/okhmatdyt-service-improvement-project\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Okhmatdyt Service Improvement Project - \u0411\u041e \u00ab\u0414\u0456\u043c \u0420\u043e\u043d\u0430\u043b\u044c\u0434\u0430 \u041c\u0430\u043a\u0414\u043e\u043d\u0430\u043b\u044c\u0434\u0430 \u0423\u043a\u0440\u0430\u0457\u043d\u0430\u00bb)\" \/>\n<meta property=\"og:description\" content=\"Client Service and Communication Improvement Project at Ohmatdyt Since the beginning of its activities, Ronald McDonald House Charities Ukraine has strived to be a catalyst for the development of family-oriented medicine\u2014a human-centered approach to treating children that is family-friendly. 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